Major carriers spend millions on call centres. Digitata's agentic AI delivers premium customer experience — resolving queries end-to-end, onboarding subscribers in minutes, and launching campaigns in hours — without the headcount.
Most MVNOs have tried chatbots. They answer FAQs. They frustrate customers. They escalate to a human agent for anything that matters. That's not agentic AI — that's a FAQ with a voice.
Digitata's agentic AI is different. It connects directly to your BSS and OSS systems — meaning it can actually change a plan, process a refund, activate an eSIM, or update a billing address end-to-end. No human needed. No ticket to wait for.
For an MVNO running on a lean team, this isn't a nice-to-have. It's the difference between scaling to 100,000 subscribers with 3 support staff, or needing 30.
Digitata's AI care agents are connected to your BSS and OSS. When a subscriber asks to change their bundle, the agent doesn't say "please contact customer care" — it changes the bundle, confirms the change, and updates the subscriber's profile. When someone has a billing dispute, the agent reviews the account history, applies the resolution, and closes the ticket.
AI agents handle billing queries, disputed charges, payment extensions, and account updates end-to-end — with full access to transaction history and the ability to apply resolutions in real time.
Subscribers can upgrade, downgrade, or change their bundle via conversation. The AI agent checks compatibility, applies the change, and confirms — no human, no ticket, no waiting.
Network issues, device configuration, SIM swap requests — the AI agent diagnostics, resolves, and escalates only what genuinely requires human expertise. Resolution rates above 70% without escalation.
When a subscriber is about to churn (detected by behavioural signals), the AI agent proactively offers a retention package — personalised to their usage and price sensitivity, not a generic discount.
I've run out of data and I'm travelling this week, need more but not sure what to get
Hi Thabo! I can see you've used 4.8GB this week — more than usual. Based on your travel pattern, I'd recommend our 7-day Roaming Bundle at R89 (3GB + free calls to SA).
Want me to add it now? It'll be active in 2 minutes.
⚡ BSS Connected · Offer personalised to Thabo's historyYes please, and can you set up auto-renewal so this doesn't happen again?
Done ✓ — your Roaming Bundle is active and I've set it to auto-renew when you have roaming data below 500MB. You'll get a heads-up 24 hours before renewal.
Anything else I can help with?
✓ Bundle activated · Auto-renewal configured · Profile updatedTraditional MVNOs send the same offer to thousands of subscribers and hope some of them bite. Digitata's hyper-personalisation engine sends the right offer to each subscriber at the right moment — because it knows their usage patterns, their price sensitivity, their channel preference, and their churn risk — in real time.
Each subscriber gets a living behavioural profile updated every 15 minutes — usage velocity, top-up cadence, price sensitivity score, churn risk, channel preference, and lifetime value estimate. Every offer starts here.
AI detects usage mismatches and triggers personalised offers — the right bundle, at the right price point, through the right channel. Not a campaign schedule. A continuous intelligence loop.
Predictive churn scoring flags at-risk subscribers before they act. The system triggers proactive retention offers — personalised, not generic — giving you the intervention window that manual systems never provide.
Every subscriber has a preferred channel. The AI knows whether Thabo responds to SMS, Amira opens push notifications, and Sipho uses USSD. Offers are routed accordingly — maximising conversion without annoying non-responsive channels.
Your digital app is your MVNO's storefront. First impressions define conversion, and conversion defines your cost per acquisition. Digitata's AI-powered onboarding flow reduces drop-off at every step — from sign-up through eSIM activation, first bundle purchase, and first usage — using conversational AI to guide, assist, and personalise the experience in real time.
Conversational AI guides RICA/identity verification in-app. No branch visit.
AI-guided eSIM activation in <5 minutes. Instant connectivity, no physical SIM.
AI asks 2 questions about usage habits — recommends the perfect first bundle.
Frictionless payment with AI-powered retry logic and alternative method suggestions.
Welcome journey begins — usage coaching, loyalty intro, first personalised offer.
Conversational onboarding anticipates confusion before it becomes a support call. Proactive help at every step dramatically reduces post-activation friction and support volume.
Instant localisation for niche MVNO segments — youth, agriculture, diaspora — with conversational flows that resonate with each community's language and context. No custom build required.
Major MNO marketing departments have armies of people. Your MVNO has two. Digitata's AI campaign intelligence closes this gap — generating targeted campaigns, writing copy, predicting performance, running real-time A/B tests, and reporting outcomes — so your small team operates with the output and agility of a much larger one.
Describe your campaign goal in plain language — "promote our new data bundle to at-risk subscribers" — and the AI generates targeted audiences, channel strategy, copy variants, and timing recommendations in minutes.
Automatically run offer, copy, and timing variants against live subscriber cohorts. Results are analysed in real time — winning variants scale automatically while poor performers are retired before they waste budget.
Every campaign feeds back into the subscriber intelligence layer — who responded, who ignored, who converted. The AI builds a richer model with every send, continuously improving targeting precision and offer relevance.
Book a live demonstration of Digitata's agentic AI capabilities — and see how your MVNO can deliver premium CX at lean-team economics.