DigitAI - Agentic Platform

The data team you can talk to.

DigitAI is Digitata's agentic AI platform. Not a chatbot pointed at a dashboard - a set of agents that work inside your environment, take multi-step action against your own systems, show their working, and stop at the gates you set. Analyst, on-call engineer and developer capacity, without the headcount.

3 tiers
Analytics, Operations and Build - adopt one or all three
Agentic
Plans, acts, verifies and reports - not single-shot answers
In your estate
Runs against your data, in your environment, under your controls
20 yrs
Of Digitata telco data science encoded in its context
What agentic means here

An agent doesn't answer. It does the work.

A generative assistant produces text. An agent decomposes a goal into steps, executes them against real systems, checks its own output, and comes back with a result and the evidence behind it.

DigitAI agents query warehouses, read logs, correlate across services, write and test code, and produce finished deliverables. Each step is logged, each claim is traceable to its source, and each consequential action waits for the approval gate you configured.

Plans

Decomposes the goal

Breaks an ambiguous business question into an ordered sequence of retrievals, joins, checks and computations.

Acts

Uses real tools

Queries the warehouse, calls APIs, reads logs, runs tests, opens merge requests - with scoped, least-privilege credentials.

Verifies

Checks its own work

Reconciles figures against a second source, flags anomalies, and refuses to answer where the data can't support it.

Reports

Shows the working

Every number carries the query behind it. Every conclusion carries the trace from source to statement.

The platform

Three tiers of agent, one governed platform

Each tier is independently deployable and independently priced. Most customers start with Analytics, add Operations once trust is established, and adopt Build when they want capacity rather than answers.

Tier 1

Analytics

Ask, and get a verified answer. Plain-language questions across your warehouse, traced source to report, delivered into Slack or Teams.

Tier 2

Operations

The on-call engineer that never sleeps. Health checks, log reading and root-cause investigation - summaries instead of dashboard babysitting.

Tier 1 - Analytics

An analyst that knows the business, not just the SQL

Most analytics agents fail because they understand schemas but not semantics. DigitAI carries a business context layer: what a recharge is, why dormancy differs from churn, which revenue table is authoritative at month end.

Plain-language querying

Ask across the warehouse without SQL. Ambiguity is resolved by asking you a clarifying question, not by guessing.

Traced answers

Every figure is attributable - the query, the tables, the filters and the time window are attached to the answer.

Root-cause investigation

"Why did recharge revenue drop last week?" returns a hypothesis with the segments, drivers and evidence behind it.

Scheduled deliverables

Branded Word, PDF or slide packs generated on a cadence and dropped into Slack or Teams - no analyst in the room.

Metric governance

Definitions are centrally curated, so ARPU means the same thing in every answer the agent gives.

Refusal over hallucination

Where the data cannot support a claim, the agent says so and names what is missing.

Tier 1 - In practice

Ask it like you'd ask an analyst

What you askWhat DigitAI doesTier
"Why did recharge revenue drop last week?"Investigates across the data, attaches a root-cause hypothesis and shows its workingAnalytics
"Which segments are drifting to dormant?"Traced answer off your live behavioural profiles, with segments named and sizedAnalytics
"Send me a weekly board pack on campaign ROI"Branded Word or PDF deliverable into Slack or Teams, on scheduleAnalytics
"Did the overnight subscriber ingest run clean?"Reads logs, correlates errors across services, summarises in plain languageOperations
"Are the campaign sends and SMS gateways healthy?"On-demand health check across services - up, flowing, nothing regressedOperations
"Something broke overnight - what happened?"Investigates the incident end to end, assembles evidence and names the causeOperations
"Add a new bundle type to the recommender"Branches, builds, tests on a dev server, then raises a governed merge requestBuild
Tier 2 - Operations

The on-call engineer that never sleeps

Operations agents watch the estate continuously and investigate when something moves - so your team reads a summary instead of watching dashboards.

  • Continuous health checks across services, jobs, gateways and integrations.
  • Log reading and correlation - errors joined across services into a single narrative.
  • Incident investigation - timeline assembled, blast radius established, cause named.
  • Batch and pipeline assurance - overnight ingests verified, row counts and anomalies reported before the business day.
  • Escalation with evidence - a page that arrives with the diagnosis already attached.
  • Read-only by default - remediation actions require an explicit, scoped grant.
DigitAI agent thread showing verified steps
Every agent run shows its steps - what was queried, what was reconciled, what was verified.
Tier 3 - Build

Development capacity, governed like a team member

Build agents work in your repository the way a disciplined engineer does: on a branch, with tests, against a dev environment, ending in a merge request a human reviews.

1

Scoped ticket

Work starts from a written requirement - a ticket, a change request or a plain-language brief - with acceptance criteria agreed up front.

2

Isolated branch

The agent works on its own branch in an isolated session. No access to production data or production credentials.

3

Build and test

Code is written to your conventions, unit and integration tests are run, and the change is exercised on a development server before it is offered.

4

Governed merge request

A human reviews a normal MR - diff, test output, and the agent's own account of what it changed and why.

5

Ship and observe

After merge, the Operations tier watches the affected services and reports regressions against the pre-change baseline.

Governance

Autonomy you can actually sign off

Agentic systems fail on governance long before they fail on capability. DigitAI ships with the control layer built in - the same framework Digitata applies to its own regulated deployments.

1

Session isolation

Every agent run is sandboxed. No shared state between customers, environments or sessions.

2

Least privilege

Credentials are scoped per task and per tier. Analytics is read-only. Nothing gets standing production write access.

3

Human-in-the-loop gates

Consequential actions - sends, deployments, schema and pricing changes - stop for named human approval.

4

Full auditability

Every prompt, tool call, query and output is logged and replayable for internal audit and regulators.

5

Phase-gated autonomy

Agents earn scope. Each capability starts supervised and widens only on demonstrated accuracy.

6

ISO 42001 aligned

AI management system practice aligned to ISO/IEC 42001, with model, data and change governance documented.

Grounding

It knows telco, and then it learns you

DigitAI is not a general model pointed at an operator. It carries two decades of Digitata data science across 20+ mobile markets: prepaid behaviour, recharge cycles, USSD constraints, corridor and regulator nuance.

  • Domain context - telco semantics, metric definitions and known failure modes out of the box.
  • Your context - your schemas, your naming, your business rules, curated during onboarding.
  • Continuous tuning - accuracy monitored per question class, with corrections fed back.
  • Model-agnostic - the reasoning model is a component, swappable as the frontier moves.
Commercials

Capacity, not licences

One monthly price per tier

No per-seat licence fees. Adopt Analytics, Operations or Build independently and scale between them.

Unlimited users

Whole teams - commercial, operations, engineering - across every brand you run.

Maintenance included

Continuous tuning, quality monitoring and quarterly roadmap reviews are part of the service, not an add-on.

Who it's for

Lean commercial and engineering teams carrying more scope than headcount - MNOs, MVNOs, FTTH operators, banks and money transfer businesses running Digitata platforms or their own.

Where it fits

DigitAI sits above your operational platforms - including Vaitom and Digitata Behavioural Banking - as the reasoning and action layer across them.

Get started

Start with one question your team can't get answered fast enough.

We'll scope a first tier against your real environment and show you the agent working on your own data - with the governance gates in place from day one.

Talk to us